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Some of you may be hearing popular podcasters promoting a so-called "health monitoring device" called "Lumen". While I was cautious about the claims, my research on the company and device did not raise any "red flags" so I decided to give it a try. That was a mistake. There were problems almost immediately because you are required to use their proprietary app for the device to work. The app would not synch with the device properly (which should have been a clue) and it took several tries with turning bluetooth on and off again as well as removing and reinstalling the app itself before it finally synched with the Lumen device. But the problems didn't stop there. As with any new device there is a learning curve to be expected. That is why I was not initially concerned when it took a significant number of ties to get a reading from the device recorded by the app. There is even practice exercises you can do to become more familiar with the reading taking process. Unfortunately, it only got worse. The Lumen device is an enhanced breathalyzer type device that you "blow" into to get a reading. BUT when that process can take up to 10 minutes or more to get a basic reading, there is a problem. It is even more of an issue when you find that there is a delay in the app "recognizing" the collection being done by 1 or more seconds. Instead of being a simple process it became an unnecessarily stressful one! But the "stress" didn't end there. During the last attempt to get a basic reading the app gave a "It's not you, it's us" response to repeated errors in receiving a reading. At that point I knew I could not solve this on my own and contacted their customer support via the app. Their customer support is worthless. You are only able to contact them via the app or a longer email process. Neither are efficient. And the sole purpose of their customer support is to attempt to put any problems back on you instead of it being with their app or device. They also totally tried to ignore that I had the issue witnessed by both a personal trainer and the IT tech support used by the trainer. It turns out the "issue" is with their app and the "App tracking" it attempts. I have attached an image of all the tracking attempts that were "blocked" by the security on my device when the IT tech was checking it out. While I know a lot of apps have these trackers in them, the Lumen app won't work properly IF you "block" them. Even if you use a VPN, the app won't function properly. But does Lumen care? NO. There customer support REFUSED to even acknowledge it when confronted with the evidence and, when I said "Fine, then I want to return the device via a pre-paid return label and receive a FULL REFUND because this is unusable for me" I was told that because the "original packaging" had been "opened" they were REFUSING to process a return and refund. I am not kidding. An issue that you could not find unless you actually open and test out the device and app "voids" their "money back guarantee"?? That is a deceptive business practice in my opinion. I am still fighting to receive a full refund, but I wanted to make sure and warn others about this problem with Lumen IF they are considering giving it a try! Do so at your own risk!! https://www.lumen.me/