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“Why is reassurance so important in uncertain times? Leaders will be faced with a myriad of stressful situations and they need to take steps to reassure their team they have everything under control. Leaders that show confidence, provide structure, communicate frequently, and build the team up on a regular basis will be heard and will earn trust in the most difficult of times. Reassurance and encouragement is important for leaders to help their team overcome fears and objections. It helps teams become empowered and confident. Do you have what it takes as a leader to reassure others during a crisis?” — COL (Ret) Mikel Burroughs