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“What are the three C’s of maintaining a ‘cool head’ when trouble and challenges pop up: Composure, Confidence, and Courage? When a crisis hits the first few minutes or hours are essential for a leader to make smart decisions and keep a cool head. Don’t take things personally, keep emotions out of the way, remain fearless, and keep a positive mental attitude at all times. Take a few seconds to act and remain calm under fire. Can you keep a cool head?” — COL (Ret) Mikel Burroughs