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“Leadership requires the very best verbal and nonverbal communications for the leader to be effective. Effective nonverbal communication can build trust and set the attitude and atmosphere of a normal day in the right or wrong direction. Eye contact and body language can send a message that you’re listening or don’t really care. Remember the old quote when you’re communicating, ‘Actions speak louder than words!’ Build credibility and strengthen your message with an effective nonverbal attitude and posture.” — COL (Ret) Mikel Burroughs